3D PRINTING ON DEMAND TERMS OF USE

3dprintingod Ltd. Terms and Conditions

Last updated:  2021

The following are terms and conditions of a legal agreement between you and 3dprintingod. These terms and conditions govern your use of our services, By using the 3dprintingod website and service, you acknowledge to have read, understood and agree to be bound by these “Terms and Conditions” and to comply with all applicable laws and regulations. If you do not agree to these Terms and Conditions, you should not use 3dprintingod Services or Website.

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3dprintingod Services

The 3dprintingod Services. 

If you want to turn your 3D model into a real object, you can place an order with us to have it manufactured. We manufacture all parts to the specification. 

If your model is not manufacturable or has features that may lead to unsatisfactory results, we will contact you and advise the changes that need to be made. If changes are not possible, a refund can be given providing that manufacturing has not commenced.

The software we use checks your model for manufacturability. Models that do not meet QC standards for 3D printing need to be inspected & might not be able to turn your model into one that can be manufactured. Most files require fixing, and in many cases, they will be done FREE OF CHARGE by 3dprintingod, though some models require complete modification/redesign. Professional services are available through 3dprintingod for an additional fee, also in combination with the 3D prints of your model. By purchasing Professional services you will reduce, but not completely mitigate, the risks related to the potential non or limited-manufacturability of your model and the limits of the 3D printing technology, which might lead to unsatisfactory results of 3D-print.

It must be noticed that the software we use checks printability of your model/models and – if it is possible – automatically repairs them to the best of the software's ability. A model that successfully passes our software’s check for printability, either before or after having been repaired, might still be non-printable. We do routine checks on all models and will advise, but we shall not be held responsible for any loss, damage or costs incurred if the model has features that are outside the guidelines on the Basic Rules For STL files.

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Ordering

1: Placing an order/Getting a quote
for a print of a model you designed or that you found on the internet, start by emailing the model's STL file. Then you can request the turn around time frame you want the model to be made as well as additional services. The next step, we ask you to provide us with information for delivery of the model. Please be keep in mind that the language to be used throughout the whole ordering process is English. Quotes are valid for 15 days from the date of issue.

2: Unacceptable orders, cancellation of orders,
There may be technical or other reasons why we are unable to accept or have to cancel your order throughout the whole ordering process, even after our acceptance of your order. (unforeseeable reasons for example but not limited to the unfeasibility of the model, the features of your file/model, the destination of the delivery you indicated in your order etc.) In the event that 3dprintingod cancel your order you will contact you via email.

Any functioning weapon or parts from weapons will not be printed. Any parts for weapons concealed or disguised as other parts in an attempt to bypass this rule will remain the responsibility of the person(s) who upload the files and they will be held liable for any legal actions as a result of the printing.

3: Prices
The prices given are based on pricing current economics (example but not limited to material price fluctuation, additives, specific additions for finishing works...) of the Turnaround time you choose. turnaround times are only valid for the day that they are given. 3dprintingod reserves the right to change prices without prior notice. Such changes, however, will have no effect on orders completed before the posting of new pricing. We do our best to prevent errors in the pricing. However, in the event an error occurs, we are not bound by our estimate/quote in any way and may cancel the order.

4: Price
Payment must be made in full prior to printing. Lead times for the printing process start on completion of payment. 

5: Acceptance
After sending your order request, we will send confirmation to the email address with which you supplied with the file uploaded. The order confirmation will be effective as of the date on which the order is confirmed. If we cannot accept your order, we will contact you by email. If for any reason there are any errors you should contact us as soon as possible by EMAIL.

6: Amendments to Order including Adding files/Changing or editing files
After payment of the order, there can be no changes to the files or processes, excluding the addition or removal of post-processing services. Any changes are subject to a £10.00 + VAT admin charge which must be paid for before the change comes into effect.

7: Lead Times
Lead times are only estimates and NO WAY ANY FORM OF guaranteed. Infrequent and unpredictable factors like machine failure, power cuts & unforeseeable natural disasters may cause orders to be delayed by a number of days/weeks. but no full refunds are given.

8: Shipping
Your order will be delivered to your shipping address or will be available for pick-up depending on current affairs. We will not liable for incorrect shipping addresses, and no refunds are given if incorrect details are provided.

All packages are sent recorded or signed for delivery. In the event that packages are returned to us we will email you & await further instruction, in the event deliveries are returned this may incur additional charges.

In case of doubt, check the delivery address. We are not liable for any damage or cost caused by delay in shipping or delivery.

Change of shipping address is permitted, however, your model will be placed at the back of the queue for printing and lead times will begin from the date of the address change unless otherwise stated.

9: Cancellation of your order, return of models
Due to the nature of our Services, you will be unable cancel your order after it goes into production. any cancellations must be received within 48 hours. Failure in sending 3dprintingod written confirmation of the cancellation will result in the order being added to that month’s accounts.

We are not responsible for your design should it not work or not fit the designed purpose unless what we provide is substantially dimensionally different to what has been supplied to us in STL format.

10: Minimum Guaranteed Thickness
Parts are guaranteed with a minimum wall thickness of 1 mm. We will print things thinner than 1 mm, but it is at your own risk. If these break in our hands, your hands, during delivery, or lost during the cleaning process, it will not be covered or reprinted for free. Although we do our best to check over every single model for printing, sometimes thinner parts can be missed, 3dprintingod will not be held responsible if the parts are missed and printed anyway which results in a failed or broken part.

11: Post Processing
Our post processing services, which include additional processes to the manufacturing time and lead times that are stated. If you agree to use these services then you accept that an additional 1 working day, per service, may be added to the lead time if as required.

12: Use of 3rd Party Companies
In certain circumstances, it may be necessary for 3dprintingod to use a 3rd party company to complete orders or certain aspects of a job. e.g. finishing work. 3dprintingod cannot be held responsible if there are any problems or extended lead times due to a 3rd party. Although we strive to complete jobs within the times stated per job, we can not always guarantee these times.

13: Delays to Order

In some very rare circumstances there may be a delay to your order, in these circumstances there may be a number of reasons which include, but are not limited to; failure of Quality Control due to damage, machine failure, power cuts and natural disasters. If one or more of these issues were arise, we will re-print the affected models, but this could cause delays to the order while we await the reprints. As these problems are unforeseeable, 3dprintingod accepts no responsibility for missed deadlines and is unable to offer a refund or any form of compensation. 

15: Part Accuracy

Although FFF/FDM 3D printing is generally considered to be an accurate way of 3D printing, 3dprintingod does not guarantee any part to any degree of accuracy, this is because some parts can suffer from uncontrollable shrinkage due to their geometry which 3dprintingod cannot always consult on before the printing commences. However, most parts are within +/- 0.3 mm’s of the original dimensions. No reprints will be offered if a part falls within the stated tolerances. If a part does fall outside of these tolerances, it is at the discretion of 3dprintingod as to whether the part will be reprinted. For more information on parts that are susceptible to warping please contact us via email before requesting any order.

Anything that is under our 1mm thickness is not covered at all to any level of accuracy.

16: Reprinting

In the rare cases that orders must be reprinted due to issues with the printed parts, all received items must be shipped back to 3dprintingod, costs incurred are the responsibility of the client returning the package.

3dprintingod will not begin the reprinting or refund of any order until the package/packages have been received and assessed for damage or any other anomalies. For this reason, 3dprintingod recommends that orders are returned only via a tracked and recorded delivery service so that both parties have a record of the order being returned.

If 3dprintingod believes that the parts originally supplied conform to our Terms and Conditions and were agreed upon in the order Disclaimer, 3dprintingod will declare the order fit for purpose and will provide an explanation on the reasons why. No refund or reprint will be offered in this instance. Redelivery of the order is the responsibility of the client.

Any refunds or reprints that are agreed upon will be completed in a timely manor unless otherwise stated, refunds or reprints are normally completed as quickly as is feasibly possible.

17: Issues with Order/Complaints

Any issues that arise from any order that is placed with 3dprintingod, must be made within 7 working days of the order being received. Failing to do so will waive all rights to any reprints or refunds. 3dprintingod advises that you check all parts of your order when they arrive for any faults or issues regarding its service.

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Warranty

As 3dprintingod is independent of the design of the part, 3dprintingod offers NO warranty on any parts and does not insure against design in any way.

Though 3D printing is an excellent and cost-effective way to manufacture low volume and one-off items, the quality and price are unlikely to match those of mass-produced items. *Misunderstanding of strength*, *surface finish* and *cost* are not grounds for a refund in any case.

3DPRINTINGOD MAKES NO WARRANTY OTHER THAN THOSE MADE EXPRESSLY IN THESE TERMS AND CONDITIONS TO THE FULLEST EXTENT PERMITTED BY LAW, 3DPRINTINGOD HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME STATES OR COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

Fit for Purpose

All parts that 3DPRINTINGOD produce are made to a suitable standard. However, 3DPRINTINGOD stresses that any part manufactured for any other purpose than that of prototyping should be submitted for testing by the relevant regulating bodies. 3DPRINTINGOD accepts no responsibility for parts used for any other purpose than prototyping. 3DPRINTINGOD recommends that parts are certified for their use and deemed fit for purpose.

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CAD Design Service

Client’s obligations
The Client will provide or assist us in any way obtaining whatever materials, text or information are required for the provision of the services. We reserve the right to charge for time spent acquiring or amending such materials, text or information where those supplied by the Client are inadequate, or where the Client’s instructions are inaccurate or incomplete.

The Client will review all specifications, drafts and proofs provided by us and provide feedback and/or approval in a timely manner.

The Client will thoroughly check such specifications/dimensions, drafts and proofs/samples provided by us before signing off on production. Once written approval has been given by the Client will have no further opportunity to make changes to the final product, 3dprintingod shall not be responsible for any error discovered in the final product. Nor will we be liable for any Client dissatisfaction with the product where the final product is produced in accordance with the agreed specification. Any changes we agree to make will be at our sole discretion and we reserve the right to charge for any further amendments. Any claims for damage or short supplied goods must be made emailed within 7 days of goods being received.

Information sent from the client about specifications, modifications or general product information must be sent via email and not in handwritten or verbal form. any information given outside of an email from will not be covered for refundable or free of charge amendments to both digital or physical products.

Intellectual property.
The Client represents and warrants to 3DPRINTINGOD that any elements of text, graphics, images, designs, trademarks or other material supplied or disclosed to 3DPRINTINGOD are the property of the Client or the Client has permission from the rightful owner to use each of those elements and that 3DPRINTINGOD is permitted to use of such material & shall not infringe the intellectual property rights of any third party. 3DPRINTINGOD will inform the relevant governing bodies in the event that it finds itself in possession of any illegal property. Any product produced by 3DPRINTINGOD for any Client using or containing anything supplied or disclosed by the Client which breaches the intellectual property rights of any third party will be the sole liability of the Client and the Client will indemnify and keep indemnified 3DPRINTINGOD against any loss, damage claim or expense arising out of such infringement.

Where all sums owed to us under this agreement have been received, 3DPRINTINGOD will assign to the Client all intellectual property rights (including copyright) in the final product as are owned by us and capable of assignment. All images, text, layouts, website scripts and source code appearing on or associated with our websites are copyright of 3DPRINTINGOD. All media published on our websites remain the intellectual property of 3DPRINTINGOD, 3DPRINTINGOD shall have the right to use the Client’s name & logo royalty-free in its own marketing material.

Retention of title
All goods or services sold or supplied by 3DPRINTINGOD remain our property until payment is made in full. Though the intellectual property of files is under full ownership of the client, data files and drawings produced will remain the property of 3DPRINTINGOD until a release fee is agreed. This fee is at our discretion, though our standard release fee is twice that of the cost of the CAD work and is an additional cost to that of the CAD work itself.

Functionality of digital designs created by 3DPRINTINGOD

All designs will be to the best of our knowledge and ability, however with prototyping this may take a few attempts to produce an item fit for purpose. After agreed & client signs off on digital items or samples upon request for an agreed fee, 3DPRINTINGOD bears no responsibility for the fit, form and functionality of the parts produced. Amendments and future prints are subject to chargeable rates.

Warranties and liabilities
3DPRINTINGOD warrants that to the best of its knowledge and belief the final product shall not infringe any third-party rights or be in any way contrary to English law. All other warranties or representations whether express, implied or statutory, with respect to our service, including, without limitation, any implied warranties of merchantability, accuracy, fitness for a particular purpose, or non-infringement are hereby excluded to the maximum extent permitted by law. No oral or written information or advice given by us shall create a warranty. 3DPRINTINGOD accepts no liability to the Client under this agreement shall in no circumstances exceed an amount equal to the total amount actually paid by the Client under this agreement. In no event shall 3DPRINTINGOD be liable to the Client for any loss of business, loss of opportunity, profits or goodwill or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or we had been made aware of the possibility of the Client incurring such a loss. The Client shall indemnify and keep indemnifying 3DPRINTINGOD from and against any and all damage, loss, costs, expenses (including legal costs and expenses) and liability whether civil or criminal which we may incur or suffer resulting from any act, neglect or default of the Client or its agents, employees or licensees, or the infringement of the intellectual property rights of any third party.

Confidential information
The parties agree to treat as secret and confidential and not at any time for any reason during or after the termination of the agreement to disclose or permit to be disclosed or made use of any confidential information concerning the other’s business which they may acquire in the course of the agreement.

The above restrictions shall not prevent: (a) the disclosure of information if required by law; or (b) the disclosure of information which is already in the public domain otherwise than through unauthorised disclosure by the Consultancy.

General
Amendment: Any valid alteration to or variation of this agreement must be in writing and signed on behalf of each of the parties by a duly authorised representative.

No Waiver: No failure of either party to enforce at any time or for any period any term or condition of the agreement shall constitute a waiver of such term or of that party’s right later to enforce all terms and conditions of the agreement.

Severance: If any provision of the agreement is declared by any judicial or other competent authority to be illegal, void, voidable or otherwise unenforceable, or indication of the same is received by either of the parties from any relevant competent authority, such provision shall be deemed severed from the agreement and the remaining terms of the agreement shall remain in full force and effect.
Force Majeure: Neither party shall be liable for any delay in performing or failure to perform its obligations under the agreement to the extent that and for so long as the delay or failure results from any cause or circumstance whatsoever beyond its reasonable control (an “event of force majeure”) provided that the event of force majeure is not due to the fault or negligence of that party. Each party shall use its reasonable endeavours to minimise the effects of any event of force majeure. The Client’s obligation to pay all amounts due under this agreement is explicitly excluded from the provisions of this clause.

Jurisdiction: The agreement is governed by and is to be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Use of the 3DPRINTINGOD Website

Copyright and all other proprietary rights in the content of the Website (including but not limited to software, audio, video, text and photographs and excluding all User Generated Content) rest with 3DPRINTINGOD or its licensors. All rights in the content not expressly granted herein are reserved. Except as otherwise provided, the content published on this Website may be reproduced or distributed in unmodified form for personal, non-commercial use only. Any other use of the content, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of 3DPRINTINGOD is strictly prohibited. You also agree that you will not use any robot, spider, other automated devices, or manual process to monitor or copy any content from the Service. Our rights include rights to (i) the Service developed and provided by us; and (ii) all software associated with the Service. All copyright and other proprietary notices shall be retained on all reproductions.

This Website may provide links to other websites that are not under the control of 3DPRINTINGOD. 3DPRINTINGOD shall not be responsible in any way for the content of such other websites. 3DPRINTINGOD provides such links only as a convenience to you, and the inclusion of any link to any such websites does not imply endorsement by 3DPRINTINGOD of the content of such websites.

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User-Generated Content

The term “User Generated Content” when used in this Terms and Conditions shall mean any content uploaded to the Website by you, including but not limited to all uploaded 3D designs, pictures of your 3D objects, pictures of any model, comments on the Website, specifications provided in your order as well as the printed model we create for you based on your User Generated Content. All User Generated Content should not be or contain abusive, harassing, threatening, defamatory, obscene, fraudulent, deceptive, misleading, offensive, pornographic, illegal or unlawful information or be likely to infringe or infringing on any intellectual property rights. Intellectual property rights mean copyright, patent, registered design, design right, trademark, trade secret or any other proprietary or industrial right.

3DPRINTINGOD has no obligation to review the User Generated Content and can in no way be held responsible for the content of the User Generated Content.

ALL data created/supplied by you remains your own intellectual property, unless you grant us your permission to distribute and share images and information of your parts, this does not include distributing the 3D file(s) that you have supplied us with. By paying for your order you agree that if necessary we are able to outsource your 3D data to one of our carefully selected partners, who they themselves are covered under ours and their own non-disclosure agreements that they won’t be able to use any of your data without first seeking your permission.

By agreeing to our service ‘Social Postage’* you agree that 3DPRINTINGOD is allowed to show and distribute images of your files, but not including the 3D data itself, via any of our channels, this includes our website and social media channels but it is not limited to these methods. By agreeing to this service we do not need to seek your written permission to distribute images of your files through any of our channels and you are not able to request for pictures to be removed after something has gone live.

*(The Social Postage button: this means that if 3DPRINTINGOD decide to use any images of your parts through any means, you will have your postage cost’s refunded back to you, this is at our own discretion)

Intellectual Property Rights of 3D Designs/Models/Prints

You, as a designer, retain ALL your intellectual property rights in your 3D design, including without limitation any derivative works like 3D renders. Except for the rights and licenses specified below, 3DPRINTINGOD shall NOT use, modify, display or distribute your 3D design or derivatives thereof. By uploading your 3D design, you warrant that it is either your original creation and not copied from any third party and/or entity or that you own the intellectual property rights of the design. You warrant that your User Generated Content will not infringe the intellectual property rights of third parties. Should your User Generated Content nevertheless be found to be infringing and/or in violation of any law, you will defend 3DPRINTINGOD against third-party claims, and be held liable for all (direct and indirect) damages and costs incurred by 3DPRINTINGOD with respect to such claims.

We retain the right to review and refuse any order when it, at our own discretion, appears to infringe third party intellectual property rights.

We are happy to sign non-disclosure/confidentiality agreements where necessary.

Consent to Use of Personal Data

By using our Services you agree that 3DPRINTINGOD may collect and use personal data about you. Such information collected through this Website.

Limitation of Liability

These Terms and Conditions set out the full extent of our obligations and liabilities in respect of the 3DPRINTINGOD Services. Save as set out below, there are no warranties, conditions or other terms that are binding on us regarding the supply of Services except as expressly stated in these Terms and Conditions. Any warranty, condition or other term arising out of or in connection with the Services or the delivered models which might otherwise be implied into or incorporated into these Terms and Conditions by statute, common law, laws applicable in the country where you ordered the Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded.

3DPRINTINGOD WILL NOT BE LIABLE FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, WARRANTY OR OTHERWISE.OUR MAXIMUM AGGREGATE LIABILITY UNDER THESE TERMS AND CONDITIONS WHETHER IN TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE FEE RECEIVED FROM YOU BY 3DPRINTINGOD FOR THE RELEVANT ORDER.

Indemnification

You agree to indemnify and hold 3DPRINTINGOD, its partners, affiliates, distributors, dealers, agents and its and their employees harmless from and against all liabilities, costs, damages and expenses (including reasonable attorney’s fees) arising from or relating to any claims that result from your breach of these Terms and Conditions.

Change of the Website, the Services and these Terms and Conditions

3DPRINTINGOD reserves the right to make changes to the Website, the Services and these Terms and Conditions at any time. Such amended Terms and Conditions shall be effective upon posting on this Website and will have no effect on sales that were completed before such posting. We will make reasonable efforts to post notices regarding any changes to these Terms and Conditions. Please check the Terms and Conditions published on this Website regularly to ensure that you are aware of all terms governing the Website and the Service.

Miscellaneous

These Terms and Conditions, together with the Privacy Statement and any other policies, guidelines, or FAQs posted by 3DPRINTINGOD represents the complete and exclusive agreement relating to the subject matter hereof which supersedes any proposal or prior agreement, oral or written and any other communications between you and 3DPRINTINGOD. No amendment of these Terms and Conditions shall be binding upon 3DPRINTINGOD unless in writing and signed by 3DPRINTINGOD. If any provision is held to be void or unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable, and the invalidity or unenforceability of such provision shall not affect the validity or enforceability of any other provision of these Terms and Conditions.

Contact Information

If you have any questions regarding these Terms and Conditions or the Services, you can contact us by sending an email to 3dprintingod@gmail.com

SHOULD YOU EXPERIENCE ANY PROBLEMS, PLEASE CONTACT US AND WE WILL DO OUR BEST TO FIX IT AS SOON AS POSSIBLE. SINCE WE ALWAYS WANT TO FURTHER IMPROVE OUR SERVICES, WE WELCOME ALL FEEDBACK. 3DPRINTINGOD MAY CONTACT YOU TO ASK YOU ABOUT YOUR EXPERIENCES.

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